Privacy Policy

Last Updated: 01/12/2025

Welcome to Art Cntrl. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, create personalised products, or interact with our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

• Full name
• Email address
• Phone number
• Billing and shipping address
• Account login details
• Payment information (processed securely via third-party gateways — we do not store card details)

1.2 Uploaded Content

• Images, graphics, logos, text, and design files
• Instructions or notes relating to your design

(You retain ownership of your content — see section 8.)

1.3 Technical & Usage Data

• IP address
• Browser type/device information
• Pages visited
• Time spent on site
• Referring URLs
• Interaction data (clicks, navigation patterns)

1.4 Order & Transaction Details

• Product selections
• Order history
• Delivery preferences
• Communications regarding your order

2. How We Use Your Information

• Process and fulfil orders
• Produce personalised and engraved items
• Provide customer support
• Improve website performance and user experience
• Communicate updates, confirmations, and notifications
• Prevent fraud and maintain secure transactions
• Send marketing emails (only with your consent)

3. Legal Basis for Processing

• Contractual necessity (to fulfil orders)
• Legitimate interest (improving services, preventing fraud)
• User consent (marketing and cookies)
• Legal obligations (record-keeping requirements)

4. How We Share Your Information

• Payment processors (for secure transactions)
• Shipping and courier services (to deliver your orders)
• Print & engraving partners (where applicable)
• Technical service providers (hosting, analytics, email platforms)

We do not sell, rent, or trade your personal data with third parties.

5. Cookies & Tracking Technologies

• Personalise your browsing experience
• Remember cart items and preferences
• Improve website functionality
• Analyse site traffic

You can disable cookies in your browser settings, but some features may not work properly.

6. Data Security

• Encrypted website connection (SSL)
• Secure payment processing
• Limited staff access
• Regular monitoring and system checks

No system is 100% secure, but we take every reasonable step to safeguard your data.

7. Data Retention

• To complete your order
• To comply with legal obligations
• To improve customer service
• To maintain order history for your account

You may request account or data deletion at any time.

8. User-Uploaded Content & Copyright Responsibility

You are fully responsible for the images, artwork, text, and designs you upload. By uploading artwork to Art Cntrl, you confirm that:

• You own the rights to the content or
• You have permission to use it

Art Cntrl does not verify copyright ownership and is not liable for any legal issues arising from user-uploaded content, designs, or third-party intellectual property violations.

9. Your Rights

• Access your personal data
• Request corrections
• Request deletion
• Opt-out of marketing
• Withdraw consent
• Request data portability

To exercise your rights, contact hello@artcntrl.com.

10. Children's Privacy

Our site is not intended for individuals under 16 years old. We do not knowingly collect information from children.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content.

12. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated revision date.

13. Contact Us

📩 Email: hello@artcntrl.com
💬 WhatsApp: Responses typically within minutes

14. Payment Methods

We offer multiple secure payment options to make your shopping experience convenient and safe. All payments are processed through trusted third-party gateways.

• Credit / Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Stripe
• Bank Transfers
• Digital Wallets (Apple Pay, Google Pay, etc.)
• Cash on Delivery (where applicable)

We do not store your card information on our servers. All transactions are encrypted and processed securely.