FAQ

Orders & Shopping

How can I place an order? +

You can purchase any ready-made product directly through the Shop menu or create your own personalised item through the Create menu. Simply select an item, choose your options, add it to the basket, and proceed to checkout.

Can I customise products? +

Yes. Clothing, gifts, home décor, business items, and event pieces can all be personalised using our online design tools. Choose Start from Scratch or select a product via the Create menu.

Do I need an account to order? +

No, but creating an account allows you to:

Track your orders
Save designs
Access your purchase history
Manage addresses and preferences

Product Information

What printing methods do you use? +

We use high-quality DTF, UV, and laser engraving, depending on the type of product. Each product page specifies the method used.

Are your products pre-washed or pre-shrunk? +

Most of our garments are pre-shrunk, but please check the Sizing & Care page for garment-specific guidance.

Can I see a size guide? +

Yes, all size charts are available under Support Hub → Sizing & Care, as well as on individual product pages.

Design & Customisation

How do I upload my design? +

You can upload images, logos, or artwork using:

Create → Start from Scratch
Any product page under the Create menu

Supported formats include JPG, PNG, SVG, PDF.

Is there a minimum order quantity (MOQ)? +

No minimum order is required for standard products. Bulk discounts are available for corporate and event orders.

Can someone design for me? +

Yes, if you need help, contact us through Support Hub → Contact Us and our design team will guide you.

Account & Payments

What payment methods do you accept? +

We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and secure checkout options depending on your region.

How do I reset my password? +

Go to My Account → Lost Your Password? and follow the prompts.

Can I save my designs for later? +

Yes, saved designs appear in your My Account → Saved Designs section.

Corporate, Events & Bulk Orders

Do you offer corporate gifting or bulk orders? +

Yes. Visit Corporate Creations or Brand & Beyond to explore pre-made options. For customised bulk orders, contact us via the Support Hub.

Can you create branded merchandise for my business? +

Absolutely. We offer apparel, marketing items, office décor, and event materials that can all be fully branded.

Support & Contact

How do I contact customer support? +

You can reach us through the Contact Us page in the Support Hub. Response time is typically within 24 hours on working days. WhatsApp messages are usually responded to within 30–60 minutes (slightly longer during busy periods).

Where can I find guides and resources? +

All help resources are available under Support Hub, including:

Shipping & Returns
Design & Printing Guide
Sizing & Care
FAQ