Terms & Conditions
Last Updated: 01/12/2025
Welcome to Art Cntrl. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By using our website, you agree to these Terms in full. If you do not agree, please discontinue use of the site immediately.
1. About Art Cntrl
Art Cntrl (“we”, “us”, “our”) is an online print-on-demand and engraving platform based in the United Kingdom. We produce customised products on request, including apparel, gifts, home décor, lifestyle items, corporate merchandise, and event solutions.
2. Eligibility to Use the Site
To use our services, you must:
- Be at least 16 years old
- Provide accurate and complete information during checkout or registration
You are responsible for maintaining the confidentiality of your login details.
3. Personalised Products
- The item is created specifically for you.
- Customised products are not eligible for returns or exchanges unless defective or incorrectly produced.
- Production begins immediately after payment, so changes cannot always be made.
4. User-Uploaded Content & Copyright Responsibility
By uploading any image, artwork, logo, text, or file, you confirm that:
- You own the rights, OR
- You have permission from the rights holder to use the content
5. Order Process
- An order is confirmed when you complete checkout and receive an order confirmation email.
- We may cancel orders due to payment issues, technical errors, restricted content, or stock/material availability. In such cases, a full refund is provided.
6. Pricing & Payments
All prices are in GBP unless stated otherwise. We accept secure payments through third-party processors. Art Cntrl does not store full card details. Prices may change, but confirmed orders are unaffected.
7. Shipping & Delivery
Delivery times are estimates and may vary based on production, courier delays, customization complexity, or peak seasons. Once handed to courier, Art Cntrl is not responsible for shipping delays.
8. Returns, Refunds & Replacements
8.1 Personalised Items
- Customised or engraved items cannot be returned unless damaged, misprinted, or incorrect.
- If eligible: Replacement or full refund provided.
8.2 Non-Personalised Items
- Must be unused, returned within 48 hours, and in original packaging.
- Return shipping may apply.
9. Errors, Misprints & Production Issues
- If an item has confirmed errors by Art Cntrl, we replace or refund.
- Notify within 48 hours with clear photos, order number, and description.
10. Prohibited Uses
- No copyright or trademark violations
- No hate speech, violence, discrimination, sexually explicit or illegal content
- No political or sensitive government imagery unless permitted
- No content threatening public safety or UK regulations
11. Website Availability
We aim for uninterrupted service but do not guarantee zero downtime, error-free operation, or continuous access. Parts of the site may be updated, paused, or discontinued without notice.
12. Limitation of Liability
Art Cntrl is not liable for shipping delays, content breaches, misuse of products, data loss, or indirect/incidental/consequential damages. Maximum liability is limited to the affected product's order value.
13. Intellectual Property
All website content, including images, branding, designs, layouts, and text, is property of Art Cntrl and cannot be used without permission.
14. Account Termination
- Accounts may be suspended or terminated for violating terms, suspected fraudulent activity, or incomplete/incorrect info.
- Users may request account deletion at any time.
15. Governing Law
These Terms are governed by UK law. Disputes handled by appropriate UK courts.
16. Changes to Terms
Terms may be updated; last updated date revised accordingly. Continued use implies acceptance.
17. Contact Us
📩 Email: hello@artcntrl.com
💬 WhatsApp: Responses typically within minutes
